1. Measure with all your hair included (Ex. the bun) if you ain’t to make cornrows.
2. Measure at least 3 times to get the correct measurements.
3. The measurements with highlight color mainly determine the cap size.
4. Choose the big one when any of the 4 measurements are in between.

Picked the wrong size? No problem! We have a free RETURN POLICY.

Not sure which size to pick? Reach out to our service support: service@hairvivi.com

*NOTE:

1. 5 by 5 closure wigs only have lace covering the forehead and no lace at sideburns, which causes the sideburns of the wig to lay behind your own. This is a solution to avoid wefts showing not a size issue.
2. Lace length at the temples is over 1cm.

Free Express Shipping 

Hairvivi provides free international shipping (except for EU countries) for all wigs. But wig with extra items like human hair bang, elastic band, etc, will exceed our weight range for free shipping, so we charge the overweight shipping fee.

Processing Time

Some of our wigs' processing time is within 5 business days. Processing time of other items or some options, please refer to the custom days on the product page.

Expedited Shipping

We usually ship by DHL, FedEx with expedited shipping depending on your location; shipping time is about 3 - 5 business days.

Po.Box & Military Base

PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order. 

Customs &Taxes

Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” (UK orders will be declared as "Real Human Hair") with a very lower value to help avoid taxes, but if it still happens, Hairvivi is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.

Sign for Delivery

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any places else.

Multiple Items

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

Tracking Number 

We send tracking numbers by email within 24-48 hours after your order is shipped out. 

What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. 

Please Note:

Total Delivery Time = Processing Time + Shipping Time

Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

Free Return & Exchange Policy

It is important to us that you are completely satisfied with your purchase. 

If for any reason you do not absolutely love the item you ordered, we offer FREE returns and exchanges service only for wigs. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 15 days. 

Before shipping back, please email us firstly for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the rights to refuse the package if you send it back without our permission.

Custom-made orders can't be exchanged and returned except for our mistakes.

Exchange policy

1.Email service@hairvivi.com within 15 days after receiving your package to make an application for exchange. Emails received after 15 days will not be taken into consideration. 

2.Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.

3.We can offer exchange without restocking fee for the items that have not been worn or tampered with. After we have received the returned package from you we will then ship the exchanged item.

4.For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.

5.Please don't bother to send the box, you can pack the wig directly with the express bag. The returned product should be shipped only by FedEx. Customers who don’t follow the return instruction will be responsible for extra shipping fee caused.

6.We usually reship by DHL, FedEx with expedited shipping depending on your location; shipping time is about 3-5 business days.

7.We offer one free return and exchange service for each order. We will pay the return fee and re-shipping fee for you. Limited to one time per order.

* The exchanged items are unavailable for the policy.

Rush Exchange

1.You can place a new order and receive your refund when the original item arrives back.

2.Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.

3.When we receive the returned product in its original condition, we'll issue the refunds or store credit that has the delay.

4.We offer one free return and exchange service for each order. We will pay the return fee and re-shipping fee for you. Limited to one time per order.

* The exchanged items are unavailable for the policy.

Return Policy

1.We can offer free returns for the items that have not been worn or tampered with. 

2.Email service@hairvivi.com within 15 days to make an application for return. Emails received after 15 days will not be taken into consideration. 

3.Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.

4.Any packages posted without our consent will not be accepted.

5. There won’t be any restocking fee charged.

6.Please don't bother to send the box, you can pack the wig directly with the express bag. Customers who don’t follow the return instruction will be responsible for extra shipping fee caused.

7.*Customers will have to pay customs fee resulted from not following our return instructions.

8.*Please do not refuse to sign for your package.If you want to return your wig, please sign for your package first & emailservice@hairvivi.com for return instruction. Or you will have to pay the high customs fee resulted from not following our instructions.

9.The product must be in its original state.

Refund Policy

1.Refund will be processed within 24 hours once your returned package is received and inspected.

2.Refund will be directly issued to your original payment account within several days.

3.If you have any questions, please email service@hairvivi.com first.

4.Please be kindly noticed that if you return the product without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.

Repair Policy

1.Every customer can enjoy a one-time free repairing service within after-sale three months (except the damage caused by improper use ).

2.Repair services after 3 months will be charged a fee that depends on what kind of repair needs to be done.

3.Please email service@hairvivi.com with pictures before you return it we have to make sure whether it can be repaired.

4.We will initially determine the cause based on the photos, specific reasons and repair methods will be given after wig is received and checked by professional staff.

5.The repair costs and re-shipping fee will be on the customers if the damage is the result of inappropriate use.

6.Customers are responsible for the return shipping fee.