SHIPPING & HANDLING
Free Express Shipping
Hairvivi provides free international shipping (except for EU countries) for all wigs. But wig with extra items like human hair bang, elastic band, etc, will exceed our weight range for free shipping, so we charge the overweight shipping fee.
Some of our wigs' processing time is within 2 business days. Processing time of other items or some options like large cap size, please refer to the custom days on the product page.
We usually ship by DHL, FedEx, UPS with expedited shipping depending on your location; shipping time is about 3 - 5 business days.
Po.Box & Military Base
PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” (UK orders will be declared as "Real Human Hair") with a very lower value to help avoid taxes, but if it still happens, Hairvivi is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.
Sign for Delivery
It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any places else.
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.
We send tracking numbers by email within 24-48 hours after your order is shipped out.
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times.
Total Delivery Time = Processing Time + Shipping Time
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.