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Email Support

Customer Service Support

service@hairvivi.com

Phone Support

Business Hours

Sun-Thur: 8:30 PM--5:00AM (EST)

PRODUCT

Our wigs are made of 100% virgin human hair with quality. We offer two types of wigs: Indian virgin hair and Brazilian virgin hair.

Indian virgin hair is the softest on the market, feeling silky and smooth with light waves at the ends, similar to your own hair waves. It is ideal for those seeking lighter colors.

Brazilian virgin hair is the healthiest and best-quality hair, with a coarser but stronger texture. It has excellent hair fall and movement. This hair can be bleached to a snow blonde, meeting all your coloring needs.

For more information about our wig types, please contact our customer service.

The numbers express different area sizes of lace part of the wig. Hairvivi offers you 13×6 hd lace wigs, 13×4.5 hd lace wigs, lace closure wigs, full lace wigs, and T Part Wigs. What to be familiar with all types of wigs differences before you buy? Please tap here to learn more.

See below for an easy guide to measuring successfully!

Note: Before measuring, please make sure your natural hair is as flat as possible. Then, compare your measurements with the size chart, and pick the big one if any of your measurements are in between.

Measure Steps

Circumference: Measure around the head. Wrap a tape measure around the edge along the hairline from the forehead to the nape.

Front to nape: Measure from the hairline at the center of forehead directly from the top of head to the center of hairline at the nape.

Ear to ear over top: Measure from the hairline above the ear to another ear across the top of the head.

Here's the video instruction:

Furthermore, no need to worry if you get the wrong cap size, Hairvivi will offer free return service to support your risk-free purchasing. If need further instructions, please reach out to our customer support team: service@hairvivi.com

Fake Scalp is a unique fibric comes with 3 different color options. It’s been sewed under the frontal lace part, so that you don’t need to wear a wig cap before install the wig. Fake scalp will blend with the skin without the aid of makeup, which ensures no clash with your skin tone while giving the illusion of a "scalp" appearance.

Fake scalp wig comes with three different lace colors that can match your skin tone, enhancing the wig's invisibility feature.

Cappuccino fake scalp color fits most skin tones.

Mocha fake scalp is darker than cappuccino's, which fits darker brown skin tones.

Honey fake scalp color fits beige skin tones. We have upgraded it to transparent lace materials.

The true-scalp tape is ultra-thin and breathable. It adopts the technology of a bionic scalp to make it easier to conceal the bleached knots and grids. You can choose from different colors - Cappuccino, Mocha, Americano and Honey to match your skin tone and to further achieve a natural look.

Honey color fits beige skin tones. 

Cappuccino fits most skin tones. Cappuccino fake scalp color fits most skin tones.

Mocha is darker than cappuccino's, which fits medium brown skin tones, and Americano fits dark brown skin tones.

Below is a color-matching visual for your reference.

The wig length should be measured the wig hairs beginning at the roots. Curly or wavy wig hair should be pulled straight when measured from root to end. To find your ideal wig length by referring to our wig length chart.

We offer 160% density and 180% density for your options. The density is the thickness of the hair. The higher the density, the thicker the hair.

When each hair strand is hand tied to the lace area of lace wig, there is a black knot after securing. Bleaching technique helps to make the knots invisible. Hairvivi wigs are not only clean bleached on the hairline parts, but also on all the frontal part, so that achive the free parting look.

We unfortunately are not able to take on custom orders at this time. However, you have opportunity to customize wig if you are our Diamond Heart. We provide free custom wigs twice a year for our Diamond Heart VIPs. For more details: https://www.hairvivi.com/pages/vip-points-policy

Hairvivi offers 100% human hair wigs with great volume so that the hair is super soft and shiny, and could be styled and colored as you want. More than that, Hairvivi is committed to making your wearing experience effortless, all our wigs come with the pre-made fake scalp, pre-plucked hairline, and clean knots; all you need to do is cut lace, put it on and go! With our unique wig-making tech, you can get the most realistic look. Get to know more about us.

PURCHASE

We accept Paypal and all major credit cards, including American Express, Visa, and MasterCard. And you can complete the order by Express Checkout with Apple Pay and Google Pay.

For installment payments, we offer Afterpay, allowing you to make 4 interest-free payments of at least $69.75. Afterpay is available for customers with a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express, and a US mobile phone number.

For our European customers, we offer Klarna with 3 interest-free installments for convenient and flexible payments.

Please note Hairvivi does not gather your credit or debit card details or any personal information during the payment process. If you have inquiries about your transaction on our website, kindly reach out to your card-issuing bank for assistance.

Absolutely, your order can be changed or canceled for free within 12 hours after your purchase. Orders that have already been shipped are not allowed to change or cancel.

"+BD" means the unit needs extra "business days" to get ready before shipping out. 

For instance, if you see a shipping time listed as "+2 BD", that means the item will take another two business days besides our standard packing time (48 hours after you ordered). After shipped out, it normally takes 2-5 working days to reach you.

SHIPPING

We provide worldwide free shipping (except for EU countries) for all the wig orders. Not only do we offer free shipping, but we also provide free Return & Exchange services.

We will process your order immediately after you placed. For most wigs, we usually ship it out within 48 hours, and part of wigs may need extra time that are stated with the exact custom days on the product page.

It normally takes 3-5 business days to reach you.

We ship it by DHL & FedEx.

We can ship worldwide except for Ascension Island, Brazil, Egypt, India, Russia, Tristan da Cunha, because of the high value taxes.

Po.Box, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

As soon as your order has been shipped, we will send you an email about the tracking information for your package and you can track it here.

RETURN & EXCHANGE

We offer free return service in 30 days (only for wigs), make sure the excess lace is uncut, then send your order number and pictures of the wigs to our customer service: service@hairvivi.com. Our customer service team will assist you in the next step.

We provide free exchange service for all customers on the condition that the excess lace is uncut. Just contact our customer service: service@hairvivi.com to send your order number and pictures of the wigs. Our customer service team will assist you to the next step. Read more details: https://www.hairvivi.com/pages/exchange-return

1. If you paid with Paypal, then it will be refunded immediately.

2. If you paid with credit card or debit card, then it’s usually refunded in 2-7 business days, the exact time depends on your bank, different bank has different process time.

3. And if you paid with Afterpay, the refund process time is about 1-2 weeks.

WEAR & CARE

Putting on a wig takes some practice, but it gets easier over time. When you first take the wig out of the packaging, give it a gentle shake to let air in and bring it back to life—it may look flat from shipping.
If you're using a wig cap, put it on first, making sure the front edge aligns with your natural hairline and all your hair is tucked underneath.
If you have long hair and no cap, twist your hair into a French bun or two low buns, then pin them flat. Hold the wig by the ear tabs, place the back label at the base of your neck, and slide the front forward onto your head. Adjust the fit so the cap sits snugly and evenly—your ears should remain free and not covered by the wig.

1. Every customer can enjoy a one-time free repair service within 3 months.

2. Repair services after 3 months will be charged a fee that depends on what kind of repair needs to be done.

3. All customers are responsible for the shipping fee. If any questions, please email service@hairvivi.com first.

Treat your wig with the same care as you would your own hair. Before washing, gently detangle it using a wide-tooth comb. Rinse the wig with lukewarm water, then apply shampoo to the mid-lengths and ends, being careful not to scrub the roots. After applying conditioner, let the wig air dry on a wig stand or mannequin head to help maintain its shape and prevent tangling.

For brushing and detangling:
Use a wide-tooth comb to gently detangle, especially when the wig is wet—always work from the ends upward to minimize stress on the roots. Avoid fine-tooth combs or stiff-bristled brushes, which can cause breakage or shedding. For dry hair, especially curly or wavy styles, a wig brush with soft, flexible bristles works best.

Tip: A wig brush with flexible, cushioned bristles is a great choice for dry hair, especially for maintaining natural curls or waves.

We don’t recommend using glue with our wigs, as our cap construction is designed for glueless wear. If you want extra hold, styling the sideburns can help achieve a secure and natural look.

While wig glue is commonly used, be cautious—alcohol-based products and strong removers can dry out the hair, especially near the lace, which is the most delicate part of the wig. Rough removal can lead to shedding or damage.

For a gentler alternative, we suggest using wig tape. It provides a flexible hold and is easier to remove. Always take off the wig gently, using lukewarm water to help loosen any adhesive. Avoid harsh chemicals to keep the wig in good condition.

To keep your wig in great condition, always store it on a wig stand or mannequin head when not in use. This helps preserve its shape and prevents tangling. Keep your wig in a cool, dry place away from direct sunlight, dust, and humidity. If you're traveling or storing it for a longer time, place the wig in a satin or silk bag to reduce friction and protect the hair fibers.

Avoid Overusing Heat:
While heat styling is possible, frequent use of hot tools can dry out the hair and cause damage. Always apply a heat protectant spray before styling, and try to limit high-heat exposure to keep your wig looking healthy and smooth.

We do not recommend sleeping or swimming with your wig. Sleeping in a wig can cause tangling and friction damage, leading to dryness and breakage over time. Swimming—especially in chlorinated or salt water—can expose the wig to harsh chemicals like nitrites, which may cause irreversible damage to the hair and weaken the roots.

For the best longevity and hair quality, always remove your wig before sleeping or swimming.

Washing your wig too often can cause dryness and color fading, especially for custom-colored wigs. In general, washing once a month is enough if you wear your wig regularly or use adhesive products. If you wear your wig occasionally or rotate between styles, washing once every 1–2 months is usually sufficient.

Washing Tips:
Always detangle your wig gently before washing. Rinse with lukewarm water, apply shampoo to the mid-lengths and ends—avoid scrubbing the roots. After conditioning, let your wig air dry on a stand to maintain its shape and prevent tangling.

Product Tips:
Use sulfate-free, alcohol-free, and fragrance-free shampoos and conditioners. These gentle formulas help retain moisture, reduce frizz, and keep your wig soft and healthy.

To reduce tangling, apply a leave-in conditioner to keep the hair smooth and manageable. Carry a detangling comb with you for quick touch-ups throughout the day. On windy days or when you're active, tie the wig into a low ponytail or braid to minimize friction and knotting.

Use the adjustable straps at the back of the wig cap to tighten or loosen the fit for comfort and stability.
If the wig doesn't look perfect right away, don’t worry—some light styling may be needed. We recommend using wig-safe styling products instead of regular hairsprays or mousse to avoid damaging the fibers. Depending on the style, you might also want to trim the bangs or fluff the hair for a better fit to your face shape.

After removing the wig from the packaging, shake it gently or use your fingers to style and revive the shape. If you used styling products last time (like spray or gel), make sure the wig is clean before wearing it again.

Yes! We don’t recommend using glue, as it can damage the lace and hair fibers. Instead, try simple styling tricks like sweeping the front hairline into side pieces or styling bangs to help keep the wig in place—no glue needed.

Our wigs are designed with a soft, hypoallergenic, antibacterial cap for breathability and comfort.


If you experience itching:

  1. Remove the wig immediately—our glueless design makes this easy.

  2. Clean both your wig and your scalp.

Avoid Overusing Heat: While heat styling is possible, frequent use of hot tools can dry out the hair and cause damage. Always apply a heat protectant spray before styling, and try to limit high-heat exposure to keep your wig looking healthy and smooth.

PRIVACY

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