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See below for an easy guide to measuring successfully!

Note: Before measuring, please make sure your natural hair is as flat as possible. Then, compare your measurements with the size chart, and pick the big one if any of your measurements are in between.

The true-scalp tape is ultra-thin and breathable. It adopts the technology of a bionic scalp to make it easier to conceal the bleached knots and grids. You can choose from different colors - Cappuccino, Mocha, Americano and Honey to match your skin tone and to further achieve a natural look.

Honey color fits beige skin tones. 

Cappuccino fits most skin tones. Cappuccino fake scalp color fits most skin tones.

Mocha is darker than cappuccino's, which fits medium brown skin tones, and Americano fits dark brown skin tones.

Below is a color-matching visual for your reference.

We accept Paypal and all major credit cards, including American Express, Visa, and MasterCard. And you can complete the order by Express Checkout with Apple Pay and Google Pay.

For installment payments, we offer Afterpay, allowing you to make 4 interest-free payments of at least $69.75. Afterpay is available for customers with a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express, and a US mobile phone number.

For our European customers, we offer Klarna with 3 interest-free installments for convenient and flexible payments.

Please note Hairvivi does not gather your credit or debit card details or any personal information during the payment process. If you have inquiries about your transaction on our website, kindly reach out to your card-issuing bank for assistance.

"+BD" means the unit needs extra "business days" to get ready before shipping out. 

For instance, if you see a shipping time listed as "+2 BD", that means the item will take another two business days besides our standard packing time (48 hours after you ordered). After shipped out, it normally takes 2-5 working days to reach you.

Putting on a wig takes some practice, but it gets easier over time. When you first take the wig out of the packaging, give it a gentle shake to let air in and bring it back to life—it may look flat from shipping.
If you're using a wig cap, put it on first, making sure the front edge aligns with your natural hairline and all your hair is tucked underneath.
If you have long hair and no cap, twist your hair into a French bun or two low buns, then pin them flat. Hold the wig by the ear tabs, place the back label at the base of your neck, and slide the front forward onto your head. Adjust the fit so the cap sits snugly and evenly—your ears should remain free and not covered by the wig.

1. Every customer can enjoy a one-time free repair service within 3 months.

2. Repair services after 3 months will be charged a fee that depends on what kind of repair needs to be done.

3. All customers are responsible for the shipping fee. If any questions, please email service@hairvivi.com first.

Treat your wig with the same care as you would your own hair. Before washing, gently detangle it using a wide-tooth comb. Rinse the wig with lukewarm water, then apply shampoo to the mid-lengths and ends, being careful not to scrub the roots. After applying conditioner, let the wig air dry on a wig stand or mannequin head to help maintain its shape and prevent tangling.

For brushing and detangling:
Use a wide-tooth comb to gently detangle, especially when the wig is wet—always work from the ends upward to minimize stress on the roots. Avoid fine-tooth combs or stiff-bristled brushes, which can cause breakage or shedding. For dry hair, especially curly or wavy styles, a wig brush with soft, flexible bristles works best.

Tip: A wig brush with flexible, cushioned bristles is a great choice for dry hair, especially for maintaining natural curls or waves.

We don’t recommend using glue with our wigs, as our cap construction is designed for glueless wear. If you want extra hold, styling the sideburns can help achieve a secure and natural look.

While wig glue is commonly used, be cautious—alcohol-based products and strong removers can dry out the hair, especially near the lace, which is the most delicate part of the wig. Rough removal can lead to shedding or damage.

For a gentler alternative, we suggest using wig tape. It provides a flexible hold and is easier to remove. Always take off the wig gently, using lukewarm water to help loosen any adhesive. Avoid harsh chemicals to keep the wig in good condition.

To keep your wig in great condition, always store it on a wig stand or mannequin head when not in use. This helps preserve its shape and prevents tangling. Keep your wig in a cool, dry place away from direct sunlight, dust, and humidity. If you're traveling or storing it for a longer time, place the wig in a satin or silk bag to reduce friction and protect the hair fibers.

Avoid Overusing Heat:
While heat styling is possible, frequent use of hot tools can dry out the hair and cause damage. Always apply a heat protectant spray before styling, and try to limit high-heat exposure to keep your wig looking healthy and smooth.

We do not recommend sleeping or swimming with your wig. Sleeping in a wig can cause tangling and friction damage, leading to dryness and breakage over time. Swimming—especially in chlorinated or salt water—can expose the wig to harsh chemicals like nitrites, which may cause irreversible damage to the hair and weaken the roots.

For the best longevity and hair quality, always remove your wig before sleeping or swimming.

Washing your wig too often can cause dryness and color fading, especially for custom-colored wigs. In general, washing once a month is enough if you wear your wig regularly or use adhesive products. If you wear your wig occasionally or rotate between styles, washing once every 1–2 months is usually sufficient.

Washing Tips:
Always detangle your wig gently before washing. Rinse with lukewarm water, apply shampoo to the mid-lengths and ends—avoid scrubbing the roots. After conditioning, let your wig air dry on a stand to maintain its shape and prevent tangling.

Product Tips:
Use sulfate-free, alcohol-free, and fragrance-free shampoos and conditioners. These gentle formulas help retain moisture, reduce frizz, and keep your wig soft and healthy.

To reduce tangling, apply a leave-in conditioner to keep the hair smooth and manageable. Carry a detangling comb with you for quick touch-ups throughout the day. On windy days or when you're active, tie the wig into a low ponytail or braid to minimize friction and knotting.

Use the adjustable straps at the back of the wig cap to tighten or loosen the fit for comfort and stability.
If the wig doesn't look perfect right away, don’t worry—some light styling may be needed. We recommend using wig-safe styling products instead of regular hairsprays or mousse to avoid damaging the fibers. Depending on the style, you might also want to trim the bangs or fluff the hair for a better fit to your face shape.

After removing the wig from the packaging, shake it gently or use your fingers to style and revive the shape. If you used styling products last time (like spray or gel), make sure the wig is clean before wearing it again.

Yes! We don’t recommend using glue, as it can damage the lace and hair fibers. Instead, try simple styling tricks like sweeping the front hairline into side pieces or styling bangs to help keep the wig in place—no glue needed.

Our wigs are designed with a soft, hypoallergenic, antibacterial cap for breathability and comfort.

If you experience itching:

1. Remove the wig immediately—our glueless design makes this easy.

2. Clean both your wig and your scalp.

Avoid Overusing Heat: While heat styling is possible, frequent use of hot tools can dry out the hair and cause damage. Always apply a heat protectant spray before styling, and try to limit high-heat exposure to keep your wig looking healthy and smooth.

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