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Customer Service Support
Business Hours
Sun-Thur: 8:00 PM--5:00AM (EST)
PRODUCT
Our wigs are made of 100% virgin human hair with quality.
The numbers express different area sizes of lace part of the wig. Hairvivi offers you 13×6 hd lace wigs, 13×4.5 hd lace wigs, lace closure wigs, full lace wigs, and T Part Wigs. What to be familiar with all types of wigs differences before you buy? Please tap here to learn more.
See below for an easy guide to measuring successfully!
Note: Before measuring, please make sure your natural hair is as flat as possible. Then, compare your measurements with the size chart, and pick the big one if any of your measurements are in between.
Measure Steps
Circumference: Measure around the head. Wrap a tape measure around the edge along the hairline from the forehead to the nape.
Front to nape: Measure from the hairline at the center of forehead directly from the top of head to the center of hairline at the nape.
Ear to ear forehead: Measure the length from ear to ear at the same point along the hairline.
Ear to ear over top: Measure from the hairline above the ear to another ear across the top of the head.
Temple to temple around back: Measure the length from temple to temple across the back of head.
Nape of neck: Measure the length of hairline across the nape of neck.
Furthermore, no need to worry if you get the wrong cap size, Hairvivi will offer free return service to support your risk-free purchasing. If need further instructions, please reach out to our customer support team: service@hairvivi.com
Fake Scalp is a unique fibric comes with 3 different color options. It’s been sewed under the frontal lace part, so that you don’t need to wear a wig cap before install the wig. Fake scalp will blend with the skin without the aid of makeup, which ensures no clash with your skin tone while giving the illusion of a "scalp" appearance.
Fake scalp wig comes with three different lace colors that can match your skin tone, enhancing the wig's invisibility feature.
Cappuccino fake scalp color fits most skin tones.
Mocha fake scalp is darker than cappuccino's, which fits darker brown skin tones.
Honey fake scalp color fits beige skin tones. We have upgraded it to transparent lace materials.
The true-scalp tape is ultra-thin and breathable. It adopts the technology of a bionic scalp to make it easier to conceal the bleached knots and grids. You can choose from three different colors - Cappuccino, Mocha, and Honey to match your skin tone and to further achieve a natural look.
The Cappuccino fits most skin tones. If you’re light brown, you can select this shade. Mocha is darker than Cappuccino, which fits darker brown skin tones. And Honey fits beige skin tones.
*Each wig will come with pre-sewn fake scalp and true-scalp tapes. Below is a color-matching visual for your reference.
The wig length should be measured the wig hairs beginning at the roots. Curly or wavy wig hair should be pulled straight when measured from root to end. To find your ideal wig length by referring to our wig length chart.
We offer 160% density and 180% density for your options. The density is the thickness of the hair. The higher the density, the thicker the hair.
When each hair strand is hand tied to the lace area of lace wig, there is a black knot after securing. Bleaching technique helps to make the knots invisible. Hairvivi wigs are not only clean bleached on the hairline parts, but also on all the frontal part, so that achive the free parting look.
We unfortunately are not able to take on custom orders at this time. However, you have opportunity to customize wig if you are our Diamond Heart. We provide free custom wigs twice a year for our Diamond Heart VIPs. For more details: https://www.hairvivi.com/pages/vip-points-policy
Hairvivi offers 100% human hair wigs with great volume so that the hair is super soft and shiny, and could be styled and colored as you want. More than that, Hairvivi is committed to making your wearing experience effortless, all our wigs come with the pre-made fake scalp, pre-plucked hairline, and clean knots; all you need to do is cut lace, put it on and go! With our unique wig-making tech, you can get the most realistic look. Get to know more about us.
PURCHASE
We accept Paypal and all major credit cards, including American Express, Visa, and MasterCard. We also offer installment payments through Klarna (for the US) on orders with 4 interest-free payments of a minimum of $69.75. For more questions, please refer here https://www.hairvivi.com/pages/klarna
Absolutely, your order can be changed or canceled for free within 12 hours after your purchase. Orders that have already been shipped are not allowed to change or cancel.
SHIPPING
We provide worldwide free shipping (except for EU countries) for all the wig orders. Not only do we offer free shipping, but we also provide free Return & Exchange services.
We will process your order immediately after you placed. For most wigs, we usually ship it out within 48 hours, and part of wigs may need extra time that are stated with the exact custom days on the product page.
It normally takes 3-5 business days to reach you.
We ship it by DHL & FedEx.
We can ship worldwide except for Ascension Island, Brazil, China, Egypt, India, Russia, Tristan da Cunha, because of the high value taxes.
Po.Box, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
As soon as your order has been shipped, we will send you an email about the tracking information for your package and you can track it here.
RETURN & EXCHANGE
We offer free return service in 15 days (only for wigs), make sure the excess lace is uncut, then send your order number and pictures of the wigs to our customer service: service@hairvivi.com. Our customer service team will assist you in the next step.
We provide free exchange service for all customers on the condition that the excess lace is uncut. Just contact our customer service: service@hairvivi.com to send your order number and pictures of the wigs. Our customer service team will assist you to the next step. Read more details: https://www.hairvivi.com/pages/exchange-return
1. If you paid with paypal, then it will be refunded immediately.
2. If you paid with credit card or debit card, then it’s usually refunded in 2-7 business days, the exact time depends on your bank, different bank has different process time.
3. And if you paid with Klarna, the refund process time is about 1-2 weeks.
INSTALLMENT & MAINTENANCE
Just three steps to finish a natural wig install:
-Put on your wig.
-Adjust the elastic band.
-Cut the lace along the hairline to your liking.
1. Every customer can enjoy a one-time free repairing service within 3 months (except for the damage caused by improper use).
2. Repair services after 3 months will be charged a fee that depends on what kind of repair needs to be done.
But If you are Hairvivi lover club’s Gold Heart and Diamond Heart, then you can enjoy our wig repair service for free twice a year.
3. All customers are responsible for shipping fee.