Exchange & Return

Exchange & Return Policy

It is important to us that you are completely satisfied with your purchase. 

If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 7 days. 

Before shipping back, please email us firstly for the shipping address. We have all the rights to refuse the package if you send it back without our permission.

Customers are responsible for the return shipping charge.

Custom made orders can't be exchanged and returned except for our mistakes.

 

Exchange policy

  1. Email service@hairvivi.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. 
  2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
  3. We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
  4. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
  5. *Customers will have to pay customs fee resulted from not following our return instructions.
  6. Rush Exchange:
    -You can place a new order and receive your refund when the original item arrives back. 
    -Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
    -When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.

 

 Return Policy

  1. Email service@hairvivi.com within 7 days to make an application for return. Emails received after 7 days will not be taken into consideration. 
  2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
  3. Any packages posted without our consent will not be accepted. 
  4. The shipping fee of return would be paid by customers.
  5. There won’t be any restocking fee charged.
  6. *Customers will have to pay customs fee resulted from not following our return instructions.

 

Repair Policy    

    

REPAIR SERVICE

1. Every customer can enjoy a one-time free repairing service within after-sale three months (except the damage caused by improper use ).

2. Repair services after 3 months will be charged a fee that depends on what kind of repair needs to be done.

3. Please email service@hairvivi.com with pictures before you return it we have to make sure whether it can be repaired.

4. We will initially determine the cause based on the photos, specific reasons and repair methods will be given after wig is received and checked by professional staff.

5. The repair costs will be on the customers if the damage is the result of inappropriate use.

6. Customers are responsible for the return shipping fee.